Thank you for your patience. Our engineers have now resolved the domain lookup failures with OpenSRS. All systems are good.
Start time 21:48 UTC End Time 06:46 UTC
Posted Oct 11, 2025 - 07:03 UTC
Update
We are still investigating the Domain Lookup Services issues. The Reseller Control panels are back up and we are monitoring.
Our Engineers are actively working on the issues.
Posted Oct 11, 2025 - 05:42 UTC
Update
Domain Lookup Services have degraded again, team is investigating, along with the Reseller Control panels. Users will experience errors/timeouts when attempting to interact with domain lookups, and the Reseller Control panels
Our Engineers are actively working on the issues.
Posted Oct 11, 2025 - 05:15 UTC
Update
Services have mostly recovered, we are currently monitoring for intermittent failures and slowness noted for some customers.
Posted Oct 11, 2025 - 03:56 UTC
Update
We are still seeing some issues with ccTLD lookups.
NoC engineers are still working on the issue and will provide updates as they get them.
Posted Oct 11, 2025 - 03:45 UTC
Monitoring
A fix has been applied at this time, and we're monitoring the ongoing status.
Further updates to come as they're released.
Posted Oct 11, 2025 - 02:54 UTC
Update
NoC engineers continue to investigate the issue that's ongoing.
They've narrowed down the issue and are focusing their attention.
Further updates as they're released.
Posted Oct 11, 2025 - 01:27 UTC
Update
Our engineers are still working on the issue, with domain lookups and will provide updates as they come.
Posted Oct 11, 2025 - 00:13 UTC
Update
We're still seeing domain lookup errors at this time.
Our engineering team is still actively investigating this issue.
Further updates to follow.
Posted Oct 10, 2025 - 22:34 UTC
Investigating
We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.
Posted Oct 10, 2025 - 21:48 UTC
This incident affected: APIs (OpenSRS API) and Control Panels (Reseller Control Panel, Classic RWI).