The engineering team has confirmed that this issue is not reproducible in our production environment. The team will continue to investigate the issue in the PTE environment.
Incident Start Time: 10-18-2021 07:36:00 Incident End Time:10-18-2021 20:00:00 Total Duration:12 hours 24 minutes
Posted Oct 18, 2021 - 18:39 UTC
Identified
Our Dev team have isolated the issue with logging into the Control Panel (manage.test.opensrs.com) within the test environment.
Further details to come
Posted Oct 18, 2021 - 11:46 UTC
Update
Our dev team continues to investigate this issue at this time. Further details will be provided once available.
Posted Oct 18, 2021 - 11:13 UTC
Investigating
We are experiencing intermittent login failures with logging into the Control Panel (manage.test.opensrs.com) within the test environment.
Resellers may experience the following error: "There was an error communicating with the server, please try again"
Next Update: Within 60 minutes
Posted Oct 18, 2021 - 08:19 UTC
This incident affected: Control Panels (End User Control Panel).