Incident Date: February 17, 2020
Incident Number: PR-890

On February 17, 2020, at 10:20 AM ET, Tucows HostedEmail platform experienced service degradation, email delivery delays, impacting inbound traffic in prod B.

The service degradation was caused by a high load on a network storage device due to a disk failure.

At 4:33 PM ET, The Operations team restored all the services and stabilized the load in the email environment. At 9:21 PM ET Operations team successfully completed the disk rebuild.

Preventive measures: As part of the ongoing stabilization efforts in PROD B; Tucows will expedite the migration of mail stores on the affected hardware onto high-performance storage to prevent further client impact.

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Thank you,

Tucows Operations