Incident Date: March 9, 2020
Incident Number: PR-985
On March 9, 2020, at 2:00 PM ET, the Tucows HostedEmail platform experienced service degradation, impacting mailbox accessibility in prod B.
The service degradation was caused due to a high load on a network storage device.
At 4:40 PM ET, The Operations team restored all the services by stopping the replication process to alleviate and stabilize the load in the email environment.
Preventive measures: As part of the ongoing stabilization efforts in PROD B; Tucows will continue the migration of mail stores on the affected hardware onto high-performance storage to prevent further client impact.