HRS API Connection Issue

Incident Report for OpenSRS

Resolved

Our engineering teams will continue to restart affected HRS nodes with pooled services. Please note HRS was back to normal operation as of 03:35 PM. We are marking this incident as resolved.

Incident Start Time: 05-13-2022 17:32:00
Incident End Time:05-13-2022 19:35:00
Total Duration:2 hours, 3 minutes
Posted May 13, 2022 - 20:11 UTC

Monitoring

Our engineering teams have successfully restarted HRS services, we are now in a monitoring stage to ensure stability.
Posted May 13, 2022 - 19:40 UTC

Update

Our engineers are currently working to failover and restart backend HRS systems and services. We will continue to update as the situation develops.
Posted May 13, 2022 - 18:59 UTC

Investigating

We have reports of HRS customers experiencing API failures. Our engineers are currently investigation. Further updates will be provided.
Posted May 13, 2022 - 18:09 UTC
This incident affected: APIs (OpenHRS API).
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