Incident Date: November 19, 2020
Incident Number: PR-1513
On November 19, 2020 at 6:30 PM ET, Tucows’ experienced an intermittent issue with our Payments database server impacting Domains and Ting Mobile platforms.
The service degradation was caused by a domain name resolution failure for Payment database server.
At 8:00 PM ET, The engineering team updated the database configuration manually to address this matter.
Tucows is to further investigate the intermittent name resolution issues.
Tucows is to proactively review all database servers to ensure successful name resolution.
Tucows Engineering Team