Incident Date: October 13, 2020
Incident Number: PR-1417
On October 13, 2020 at 10:20 AM ET, We experienced a brief interruption with Domains and HostedEmail platform impacting Hover, Resellers Control panel, IMAP, POP and Webmail in Prod A.
The service interruption was caused due to network interruption with our transit provider. At 10:21 AM ET, The services were restored successfully without any intervention.
At 10:39 AM ET, Tucows encountered another service interruption impacting Domains platform only. At 10:58 AM ET, The services recovered without any intervention.
Tucows is to work with the vendor to investigate the root cause of the issue.
Tucows is to revise and enhance monitoring for better visibility.
Tucows Engineering Team