Incident Date: November 2, 2021
Incident Number: PR-2528 

On November 2, 2021, at 2:22 PM ET, Tucows’ hosted email platform experienced service interruption impacting POP/IMAP/Webmail for Prod A. 

The service interruption was due to the high number of established connections  on the Webmail database in the legacy hosted email platform. 

At 2:35 PM ET, The engineering team restarted the Webmail database to reset the connection. All the services were restored successfully.

At 3:40 PM ET, Tucows encountered another service interruption impacting email services in Prod A. 

At 3:57 PM ET, All the affected services recovered successfully without any intervention.

Tucows is in the process of investigating the root cause and develop a plan to roll out a permanent solution to address the issue.

Tucows is committed to continue with the hosted email migration efforts into the new cloud to maintain a scalable and stable hosted email environment.

Thank you,

Tucows Engineering Team