System Status
Update - Our engineering teams continue to work towards a solution for this incident.
Sep 24, 15:57 UTC
Update - We are still investigating the issue, please note that this may also impact API connections.
Sep 24, 14:37 UTC
Investigating - We are currently experiencing network connection errors. Our engineering team is investigating the issue.

This may impact the use of OpenSRS control panels and HRS environments.
Sep 24, 13:57 UTC
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Degraded Performance
OpenSRS API ? Degraded Performance
OpenHRS API Degraded Performance
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Degraded Performance
Reseller Control Panel Degraded Performance
Classic RWI ? Degraded Performance
End User Control Panel Degraded Performance
Storefront Degraded Performance
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During this scheduled system maintenance by our registry partners, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Posted on Sep 20, 20:44 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 30, 20:01 UTC
Past Incidents
Sep 24, 2021
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Aug 30, 19:13 UTC
Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 19:02 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Sep 13, 20:17 UTC
Sep 22, 2021
Sep 21, 2021
Resolved - The Registry has resolved the issue and the services are fully restored.

Incident Start Time: 09-21-2021 12:04:00 UTC
Incident End Time: 09-21-2021 12:53:00 UTC
Total Duration: 49 mins
Sep 21, 14:47 UTC
Update - Our team is still looking into the cause and we'll continue to update you on our progress.
Sep 21, 14:37 UTC
Update - We've confirmed only the following TLDs are currently impacted:

abogado, garden, work, fashion, yoga, beer, casa, fishing, horse, miami, vodka, cooking, fit, law, rodeo, wedding

We will have more updates as they become available.
Sep 21, 13:37 UTC
Update - We are currently having connection issues with the Nominet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of Nominet domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Sep 21, 13:25 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Sep 21, 13:22 UTC
Resolved - Our team has identified the issue and has deployed a fix to resolve the issue. Services should resume as normal.

Incident Start Time: 09-21-2021 00:00 AM UTC
Incident End Time: 09-21-2021 5:17 AM UTC
Incident Duration: 5 hours 17 minutes
Sep 21, 05:38 UTC
Update - Our engineering team is continuing to look into this issue.

Next Update: Within 60 minutes
Sep 21, 04:31 UTC
Update - Our team is aware of this issue and has reached out to Sectigo for an update.
Sep 21, 03:48 UTC
Investigating - We are experiencing degradation of service.

Users may be unable to authenticate/validate Sectigo/COMODO SSL certificates at this time
Sep 21, 00:00 UTC
Sep 20, 2021
Resolved - Our phone system issue has been resolved.
Sep 20, 15:26 UTC
Investigating - We are currently experiencing an issue with our phone system. If you require immediate assistance please use our online chat at https://opensrs.com/
Sep 20, 15:03 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021
Resolved - All connections to the KNET registry have been restored and are operational.

We appreciate your patience during this time.

Incident Start Time: 09-18-2021 18:43:00 UTC
Incident End Time:09-18-2021 20:03:00 UTC
Total Duration:1 hour, 20 minutes
Sep 18, 20:31 UTC
Investigating - We are currently having connection issues with the KNet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management for KNet registration domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Sep 18, 19:14 UTC
Sep 17, 2021
Postmortem - Read details
Sep 21, 15:56 UTC
Resolved - We can confirm services are fully operational and stabilized completely. This incident is now resolved.

Incident Start Time: 09-17-2021 15:22:00
Incident Start Time:09-17-2021 16:36:00
Total Duration: 1 hour and 14 minutes
Sep 17, 17:08 UTC
Monitoring - We have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now users should be able to log back into their webmail for use.
Sep 17, 16:49 UTC
Update - The engineering team is currently investigating the root cause of this incident. We will update as soon as we have more information.
Sep 17, 16:19 UTC
Investigating - We are currently investigating a login issue for a small set of customers on Cluster A (Webmail, POP, IMAP). Users on email cluster A are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.
Sep 17, 15:56 UTC
Resolved - Registry Services for the .ca TLD are back to normal.
Sep 17, 04:40 UTC
Update - We are aware of a connection issue to the .ca registry. We have reached out to the registry for an update.
Sep 17, 03:47 UTC
Investigating - We are experiencing connection issues to the .ca registry.

There will be issues with registering, managing and updating .ca domains.
Sep 17, 03:26 UTC
Sep 16, 2021
Resolved - All connections to Afnic TLDs have been restored after the Dev team successfully created and applied a password to authenticate our network connections to the registry.

Incident Start Time: 09-13-2021 5:04:00 UTC
Incident End Time: 09-16-2021 13:10:00 UTC
Total Duration:3 days 8 hours and 6 minutes
Sep 16, 13:47 UTC
Update - After the completion of the .Paris TLD maintenance, we are experiencing similar connectivity issues. Our Dev team is currently working with the registry in order to resolve the issue.
Sep 15, 16:41 UTC
Update - The registry is currently working with the new cert and have engaged their technical team to work towards a resolution.

We will continue to provide updates as they are available.
Sep 14, 20:36 UTC
Update - Our engineering team was able to discover an issue with a certificate. Our engineering team is currently working with the registry to update a new certificate to correct the connection issues. We will continue to provide updates as they are available.
Sep 14, 14:07 UTC
Update - We are experiencing connection issues that resemble a recent Afnic maintenance. We have reached out to the registry to inquire further and we are awaiting a response. We will provide further details as they become available.
Sep 14, 13:20 UTC
Update - .Museum TLD maintenance has been completed yet we are experiencing similar connectivity issues. We have reached out to the registry again and awaiting a response from them. Further details will be provided once we have them available.
Sep 14, 13:18 UTC
Update - We are still working with the registry regarding .ALSACE .BZH but have also noticed the new/renew orders for .corsica domains are also failing in the same way and have added this TLD to the list.
Sep 14, 10:50 UTC
Update - We are still encountering this issue after a password update. We have reached out to the registry again and await their response.
Sep 13, 20:28 UTC
Identified - The Registry has provided us with information on setting up a new password to establish the EPP connection. Our team is currently working on updating this. We will provide updates once work is finished to resolve the issue.
Sep 13, 15:37 UTC
Update - We are still investigating the connection failures with .alsace and .bzh Afnic TLDs. We have reached out to the registry and we will provide an update shortly with additional information.
Sep 13, 13:05 UTC
Update - We are still investigating the connection failures with Afnic regarding .alsace. We also noticed these same communication errors with .bzh as well.
Sep 13, 11:01 UTC
Investigating - We are experiencing connection issues to the Afnic registry regarding .alsace TLDs, new registrations and renewals for this TLD are currently failing. We will provide an update shortly with additional information.
Sep 13, 05:38 UTC
Sep 15, 2021
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 10:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 13, 20:23 UTC
Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Sep 7, 14:59 UTC
Sep 13, 2021
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.