System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
.DK Registry Maintenance Apr 3, 2023 04:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Mar 31, 2023 - 16:59 UTC
.DE Registry Maintenance Apr 4, 2023 14:00-16:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Mar 31, 2023 - 16:52 UTC
.CH Registry Maintenance Apr 20, 2023 05:00-05:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Dec 01, 2022 - 22:00 UTC
Identity Digital (Donuts) Registry Maintenance Apr 24, 2023 22:00-23:30 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Posted on Mar 31, 2023 - 16:56 UTC
Past Incidents
Apr 1, 2023
Hosted Email Cluster B Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 00:30 UTC
Update - As of March 22, 2023, Cluster B of our email service has been successfully moved to a faster and more reliable, modern infrastructure. While we conducted this migration work, from March 13 to March 22, some of our customers experienced degraded email service. Those impacted may have experienced:

- Log-in issues
- Duplicate emails
- Problems deleting emails or updating mailbox and admin settings

All log-in issues, or failures to register changes or deletions are now resolved or queued to be resolved. Any actions you or your users take moving forward should complete as expected.

If you or any of your users have an open issue or experience duplicate or deleted emails, please reach out to our support team via chat or phone, so we can promptly resolve it.
Mar 23, 15:19 UTC
Update - We have received reports of users describing issues with duplicated email messages on their IMAP clients. This is related to the means in which IMAP clients determine whether a message has already been downloaded locally. The quickest way to address this issue is to completely remove and re-add the email account on the mail client. This ensures that any incorrect caching information kept by the mail client is discarded, and presents a consistent view of mailbox contents.
Mar 16, 15:23 UTC
Update - On Monday, 13/03/2023 we initiated a migration on our prodB environment. For 99% of our users the migration has been completed and you should expect a return to normal operating.

If you encounter a problem with specific user(s), please include the following when reaching out:

- Email Address(s)
- Brief description of the issue
Mar 15, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 18:30 UTC
Scheduled - Services on cluster B are being migrated to a new more stable platform. As a result you may experience, duplicate emails, missing old messages, and possible delays on receiving. These issues are known and are being worked on.

If you continue to experience issues, please include the following when reaching out::

- Email Address(s)
- Brief description of the issue

Thank you
Mar 13, 18:09 UTC
Mar 31, 2023

No incidents reported.

Mar 30, 2023
Cluster B - Webmail Login
Resolved - The engineering team identified some of the VMs along with IMAPs were identified in the stopped state and started them back up. the affected users on prod B should be able to log in with no issues as of 19:06 UTC. We are closing the incident.

Incident Start Time: 03-30-2023 17:45:00 UTC
Incident End Time:03-30-2023 19:06:00 UTC
Total Duration:1 hour, 21 minutes
Mar 30, 19:18 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.
Mar 30, 18:40 UTC
.CH Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Dec 1, 22:00 UTC
Mar 29, 2023
Cluster B - Webmail Login
Resolved - Our Engineering team has implemented a fix and the webmail services are now online.
Mar 29, 15:56 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging into Webmail. Customers might notice login failures and database errors when accessing webmail. Our engineering team has been engaged.

We will provide an update once we have additional information.
Mar 29, 15:16 UTC
.DK Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 04:02 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 28, 12:57 UTC
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023
.ES Registry Connections
Resolved - As of 21:55 UTC the maintenance has been completed by the .ES registry and service has been restored.

Incident Start Time: 03-25-2023 20:10:00
Incident End Time:03-25-2023 21:55:00
Total Duration:1 hour 45 minutes
Mar 26, 12:03 UTC
Investigating - Our connections to the .ES registry are currently down. While there is scheduled maintenance today, it is currently outside of the maintenance windows. We have emailed the .ES registry for further confirmation.

Customers will not be able to register, renew or modify .ES domains.
Mar 25, 20:49 UTC
Mar 25, 2023
Reseller Sign Ups Error
Resolved - We were able to resolve the issues causing reseller sign-ups, prospective customers may once again look to sign up from our main opensrs.com website.
Mar 25, 21:29 UTC
Investigating - We have received reports of an issue with new reseller sign-ups, prospective customers may experience an error stating "Unable to instantiate Email App client object."

Our operations team has been engaged.

We appreciate your patience while we investigate.
Mar 25, 17:26 UTC
.ES Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 15:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:11 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 25, 13:10 UTC
Mar 24, 2023
.AU Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 15:40 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Times: 15:00 - 17:00 UTC

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 24, 15:36 UTC
.DK Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 23, 12:44 UTC
Verisign - cTLD SRS Production Environment Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 01:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 21:37 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 21:35 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability cTLD SRS production environment, including new gTLDs (i.e. Verisign's IDN TLDs and Platform TLDs), .tv, .cc, & .name, will be taken offline.

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 23, 21:34 UTC
Mar 23, 2023
.BE Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 06:31 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 15, 22:02 UTC
.ES Registry Connections
Resolved - Orders for .ES domains are going through as normal and the connection to the registry is operational. The incident is considered closed.

Incident Start Time: 03-22-2023 23:25:00 UTC
Incident End Time: 03-23-2023 00:01:00 UTC
Total Duration: 36 minutes
Mar 23, 00:42 UTC
Investigating - We are currently having connection issues with .ES registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .ES domains. Existing domains will continue to resolve normally.
Mar 22, 23:49 UTC
Mar 22, 2023
.PL Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 15, 21:59 UTC
.DK Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Mar 21, 15:58 UTC
Mar 21, 2023
Cluster B - Login Issues
Resolved - Login issues have been corrected by our admins. This incident is now marked as resolved.

Incident Start Time: 03-21-2023 12:43:00 UTC
Incident End Time:03-21-2023 13:26:00 UTC
Total Duration: 43 minutes
Mar 21, 13:46 UTC
Investigating - We are investigating an issue preventing some users on Cluster B from logging in to the accounts.

Our engineering team has been engaged. We will provide an update once we have additional information.
Mar 21, 13:06 UTC
Mar 20, 2023
.DK Registry Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Mar 19, 13:24 UTC
Mar 19, 2023
Cluster B - sending/receiving errors
Resolved - The hosted email and network engineering teams identified a load balancer issue causing the email send/receive failures. Subsequently, the issue was resolved by a manual failover and synchronization. Users impacted by this specific issue are now capable of sending and receiving. This incident is being marked resolved.

Incident Start Time: 03-19-2023 07:45:00
Incident End Time:03-19-2023 15:10:00
Total Duration: 7 hours and 25 minutes
Mar 19, 15:40 UTC
Investigating - We have received reports of users having issues sending and receiving on our cluster B, we have engaged our network operations team to investigate.
Mar 19, 15:03 UTC
Sectigo Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 02:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC
Scheduled - Sectigo Certificate Issuing Platform Scheduled Maintenance Saturday, March 18, 2023; 23:59 UTC.

Sectigo Certificate Issuing Platform Scheduled Maintenance:

• Minor fixes
• Reports improvement

We anticipate that our certificate issuing platform will be unavailable for up to 2 hours while we add this additional functionality to the system.
Mar 11, 18:59 UTC
Mar 18, 2023

No incidents reported.

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