System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Registrar Partner Maintenance - Ascio Sep 27, 2022 19:00-20:00 UTC
On Tuesday September 27th, our registrar partners Ascio will take their production system offline between 19:00 - 20:00 UTC / 20:00 - 21:00 CET while they conduct scheduled maintenance work.

During this period orders for ccTLDs in the OpenSRS system that are managed through Ascio will not be processed.
Posted on May 17, 2022 - 13:56 UTC
Scheduled Registrar Maintenance Sep 28, 2022 06:00-09:00 UTC
Date and times: Wednesday September 28, 2022, from 6:00 UTC to 9:00 UTC
Impacted platforms: OpenSRS Control Panel, OpenSRS API
Duration: 3 hours

On Wednesday, September 28, 2022, from 6:00 UTC to 9:00 UTC, we will be performing upgrades to the core switches to increase traffic capacity in our data centers.

We do not expect any service impact or downtime.
Posted on Sep 20, 2022 - 19:26 UTC
Registrar Partner Maintenance - Ascio Nov 29, 2022 19:00-20:00 UTC
On Tuesday November 29th, our registrar partners Ascio will take their production system offline between 19:00 - 20:00 UTC / 20:00 - 21:00 CET while they conduct scheduled maintenance work.

During this period, orders for ccTLDs in the OpenSRS system that are managed through Ascio will not be processed.
Posted on May 17, 2022 - 13:59 UTC
Past Incidents
Sep 24, 2022

No incidents reported today.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Cluster A Login Failures
Resolved - This incident has been resolved.
Sep 20, 18:50 UTC
Update - We are no longer experiencing any slowness and all Hosted Email services are back to a normal state. We are marking this incident as resolved.

Incident Start Time: 09-20-2022 14:15:00
Incident End Time:09-20-2022 18:14:00
Total Duration:4 hours
Sep 20, 18:50 UTC
Update - The engineering team has completed the capacity increase and continue to monitor the cluster for slowness and other issues. Further updates will be provided as they become available.
Sep 20, 17:36 UTC
Update - Our engineers are working on adding more capacity to the cluster to handle more requests. Further updates will be provided upon completion.
Sep 20, 16:19 UTC
Update - Our engineers identified an increase in resource usage and are restarting the affected Email Servers to alleviate the load. They continue to investigate the issue.
Sep 20, 15:19 UTC
Investigating - Our engineering team is aware of a subset of users that are experiencing login failures/slowness on cluster A webmail and are investigating the issue.
Sep 20, 14:58 UTC
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
.ECO Registry Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 15:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Sep 15, 12:54 UTC
.NZ Announcement
Resolved - As per our Newsletter announcement from September 1st, Tucows OpenSRS has implemented the bulk domain transfer of .NZ domains belonging to OpenSRS resellers away from Ascio's .NZ registry account into its own direct .NZ registry account. The bulk transfer has been successfully completed now.
Sep 15, 12:58 UTC
Sep 14, 2022
Reseller Control Panel Backend Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 UTC
Scheduled - Our domains engineering team will be working on small backend updates to help improve our overall control panel stability and domain searching accuracy.

These updates are not expected to have any impact on day to day activity however we wanted to provide advanced notice in case you should encounter any irregularities in your connection. This work is expected to continue over the course of September 13th to the 14th, lasting approximately 36 hours.
Sep 12, 19:36 UTC
.GL Registry Connections
Resolved - Our EPP connection to the registry has been restored. We are marking this incident as resolved.

Incident Start Time: 09-11-2022 20:45:00
Incident End Time:09-13-2022 05:40:00
Total Duration:1 day, 8 hours, 55 minutes
Sep 14, 14:08 UTC
Investigating - We are currently having connection issues with the .GL registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .GL domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart
Sep 12, 13:44 UTC
Sep 13, 2022
Sep 12, 2022
Cluster A Webmail Filter Settings Connection Error
Resolved - Users can now manage their filter settings. This incident is considered resolved.

Incident Start Time: 09-12-2022 18:00:00 UTC
Incident End Time:09-12-2022 20:18:00 UTC
Total Duration: 2 hours 18 mins
Sep 12, 20:32 UTC
Update - We are continuing to investigate this issue.
Sep 12, 18:39 UTC
Update - We are currently investigating an error specific to the webmail filter settings dropping connection. This error does not impact stability of inbound or outbound email
Sep 12, 18:39 UTC
Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.
Sep 12, 18:37 UTC
Sep 11, 2022
Hosted Email
Resolved - Our engineers were able to resolve the issue with the nodes affecting Cluster A Webmail Filter Settings.

The issue is now resolved

Incident Start Time: 09-09-2022 23:20:00
Incident End Time:09-11-2022 20:45:00
Total Duration:47 hrs, 25 min
Sep 11, 23:40 UTC
Update - We are experiencing an issue where clients on Cluster A Webmail are getting "unable to connect to server" when attempting to access Filters.

Engineering team is engaged and investigating.
Sep 11, 22:41 UTC
Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.
Sep 11, 22:10 UTC
Sectigo Certificate Platform Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 01:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 UTC
Scheduled - Sectigo Certificate Issuing Platform Scheduled Maintenance Saturday, September 10th, 2022; 23:00 UTC.

We anticipate that our certificate issuing platform will be unavailable for up to 2 hours while we add this additional functionality to the system.

Please contact your Sectigo support resource if you require additional information about this scheduled maintenance event.

Components:
Certificate Issuing Platforms, Certificate Lifecycle Management Platforms, Client Areas
Sep 7, 14:19 UTC
Sep 10, 2022
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