Resolved -
Our engineering teams will continue to restart affected HRS nodes with pooled services. Please note HRS was back to normal operation as of 03:35 PM. We are marking this incident as resolved.
Incident Start Time: 05-13-2022 17:32:00 Incident End Time:05-13-2022 19:35:00 Total Duration:2 hours, 3 minutes
May 13, 20:11 UTC
Monitoring -
Our engineering teams have successfully restarted HRS services, we are now in a monitoring stage to ensure stability.
May 13, 19:40 UTC
Update -
Our engineers are currently working to failover and restart backend HRS systems and services. We will continue to update as the situation develops.
May 13, 18:59 UTC
Investigating -
We have reports of HRS customers experiencing API failures. Our engineers are currently investigation. Further updates will be provided.
May 13, 18:09 UTC
Resolved -
This incident has been resolved.
May 10, 10:56 UTC
Update -
Our engineers discovered the IMAP node that became unresponsive causing these login issues. Rebooting has restored these services back to operational for the affected accounts. Thank you for your patience.
Incident Start Time: 05-10-2022 10:00:00 UTC Incident End Time: 05-10-2022 10:49:00 UTC Total Duration: 49 minutes
May 10, 10:56 UTC
Identified -
We have received reports of login issues for a small set of accounts on Cluster A. We have found the specific mailstore the affected accounts are in.
This will affect less than 1% of accounts on this cluster. We will keep you notified of any updates as we work to resolve this for the affected accounts.
May 10, 10:44 UTC
Resolved -
Connections to Corenic are back up. This incident has been resolved.
Incident Start Time: 05-04-2022 14:23:00 UTC Incident End Time: 05-04-2022 14:53:00 UTC Total Duration: 30 minutes
May 4, 15:33 UTC
Update -
We are currently having connection issues with the Corenic registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.
This affects registrations, renewals, and management of Corenic TLDs. Existing domains will continue to resolve normally.
For a list of affected TLDs, please see: http://opensrs.help/chart (Technical Provider "CORE")
May 4, 15:01 UTC
Investigating -
We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
May 4, 14:52 UTC