System Status
All Systems Operational
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned maintenance - Hosted Email Cluster A Dec 8, 23:00 - Dec 9, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:48 UTC
We are performing backend update for the .HM, .KG, .SR and .QA ccTLDs. During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Dec 7, 16:04 UTC
Planned maintenance - Hosted Email Cluster A Dec 9, 23:00 - Dec 10, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:48 UTC
Planned maintenance - Hosted Email Cluster A Dec 10, 23:00 - Dec 11, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:51 UTC
Planned maintenance - Hosted Email Cluster A Dec 11, 23:00 - Dec 12, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:51 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Aug 30, 20:01 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Oct 11, 13:51 UTC
Planned maintenance - Hosted Email Cluster A Dec 12, 23:00 - Dec 13, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:53 UTC
Planned maintenance - Hosted Email Cluster A Dec 13, 23:00 - Dec 14, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:54 UTC
Planned maintenance - Hosted Email Cluster A Dec 14, 23:00 - Dec 15, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:52 UTC
Planned maintenance - Hosted Email Cluster A Dec 15, 23:00 - Dec 16, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:55 UTC
During this scheduled system maintenance by our registry partners, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs
Posted on Oct 11, 14:06 UTC
Planned maintenance - Hosted Email Cluster A Dec 16, 23:00 - Dec 17, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:55 UTC
Planned maintenance - Hosted Email Cluster A Dec 17, 23:00 - Dec 18, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:56 UTC
Planned maintenance - Hosted Email Cluster A Dec 18, 23:00 - Dec 19, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:57 UTC
Planned maintenance - Hosted Email Cluster A Dec 19, 23:00 - Dec 20, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:58 UTC
Planned maintenance - Hosted Email Cluster A Dec 20, 23:00 - Dec 21, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:58 UTC
Planned maintenance - Hosted Email Cluster A Dec 21, 23:00 - Dec 22, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 22:59 UTC
Planned maintenance - Hosted Email Cluster A Dec 22, 23:00 - Dec 23, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Nov 18, 23:00 UTC
Past Incidents
Dec 8, 2021
Completed - The scheduled maintenance has been completed.
Dec 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:46 UTC
Dec 7, 2021
Completed - The scheduled maintenance has been completed.
Dec 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:45 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:32 UTC
Dec 6, 2021
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:45 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:31 UTC
Dec 5, 2021
Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:45 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:30 UTC
Dec 4, 2021
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:44 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:30 UTC
Dec 3, 2021
Completed - The scheduled maintenance has been completed.
Dec 3, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:43 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:29 UTC
Dec 2, 2021
Resolved - The registry has confirmed that they experienced outage on the EPP interface and Our connections to registry have been stable as of 15:00 UTC. We are marking the incident as resolved.

Incident Start Time: 12-02-2021 10:08:00 UTC
Incident End Time:12-02-2021 15:00:00 UTC
Total Duration:4 hours and 52 minutes.
Dec 2, 16:49 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, (OpenSRS). We are monitoring an intermittent connectivity issue to .amsterdam TLD. We have reached out to the registry to investigate the issue, and will provide an update when we have more information
Dec 2, 11:37 UTC
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:43 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:28 UTC
Dec 1, 2021
Resolved - Engineering team has restored the RDAP/whois functionality by reverting the change that was implemented.

Correction: Please be advised only OpenHRS was impacted due to the change. OpenSRS/Enom remained unaffected. We apologize for any inconvenience caused.

Incident Start Time: 12-01-2021 18:39:00
Incident End Time:12-01-2021 19:35:00
Total Duration:56 minutes
Dec 1, 20:02 UTC
Investigating - We are experiencing issues with RDAP/Whois service due to a change that has been implemented by the engineering team. They are working on reverting the change at the moment. The customers will not be able to perform whois lookups on domains for OSRS/HRS. We will post updates shortly.
Dec 1, 19:41 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:43 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:27 UTC
Nov 30, 2021
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:42 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:27 UTC
Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:42 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:26 UTC
Nov 28, 2021
Completed - The scheduled maintenance has been completed.
Nov 28, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:41 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:26 UTC
Nov 27, 2021
Resolved - The search errors in the reseller panel have now been resolved.

Incident Start Time: 11-27-2021 07:00:00
Incident End Time:11-27-2021 07:50:00
Total Duration:50 minutes
Nov 27, 08:06 UTC
Update - We are continuing to investigate this issue.
Nov 27, 07:17 UTC
Investigating - We are currently aware and investigating the issue in regards to receiving error "Could not complete search request. (#503: Service Unavailable)" when attempting to search in the Reseller Panel.
We will provide updates as they become available. Thank you for your patience.
Nov 27, 07:07 UTC
Completed - The scheduled maintenance has been completed.
Nov 27, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:40 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:25 UTC
Nov 26, 2021
Resolved - The engineering team has resolved the issue in regards to the error when searching in the Reseller Control Panel


Incident Start Time: 11-26-2021 07:00:00 UTC
Incident End Time:11-26-2021 07:16:00
Total Duration:~16 mins
Nov 26, 07:59 UTC
Investigating - We are currently aware and investigating the issue in regards to receiving error "Could not complete search request. (#503: Service Unavailable)" when attempting to search in the Reseller Panel.
We will provide updates as they become available. Thank you for your patience.
Nov 26, 07:03 UTC
Completed - The maintenance for tonight has been completed successfully.
Nov 26, 01:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:40 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:24 UTC
Nov 25, 2021
Resolved - The engineering team has resolved the issue in regards to the error when searching in the Reseller Control Panel

Incident Start Time: 11-25-2021 07:20:00 UTC
Incident End Time:11-25-2021 08:33:00 UTC
Total Duration:~1 hr 15mins
Nov 25, 08:51 UTC
Update - We are continuing to investigate this issue.
Nov 25, 07:51 UTC
Investigating - We are currently aware and investigating the issue in regards to receiving error "Could not complete search request. (#503: Service Unavailable)" when attempting to search in the Reseller Panel.
We will provide updates as they become available. Thank you for your patience.
Nov 25, 07:44 UTC
Resolved - The issue impacting .amsterdam and .nl TLDs has now been resolved.

We await information from the registry.

Incident Start Time: 11-25-2021 01:30:00
Incident End Time:11-25-2021 02:17:00
Total Duration:47 minutes
Nov 25, 03:05 UTC
Monitoring - We had connectivity issues with the .amsterdam and .NL TLDs.
The .amsterdam and .nl TLDs have recovered without any intervention. We are still monitoring flow and further updates will be provided shortly.
Nov 25, 02:42 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.
Nov 25, 01:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 25, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:39 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until late-December.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Nov 18, 22:23 UTC
Nov 24, 2021
Resolved - EU proxy services are down due to ongoing maintenance. All the services will recover once the maintenance is completed. Incident Start

Incident Start Time: 11-24-2021 05:02:00
Incident End Time:11-24-2021 05:36:00
Total Duration:34 minutes
Nov 24, 08:24 UTC
Investigating - We are currently experiencing an incident that is impacting Domains, (OpenSRS, HRS) We are experiencing connectivity issues to .EU proxy services. We will be reaching out to the registry to further investigate the issue. We will provide further updates as they become available.

Client Impact: Customers will not be able to register, renew and manage.EU domain names
Nov 24, 05:21 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 04:05 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Oct 11, 13:58 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC
Scheduled - We will be undergoing emergency maintenance during this time. There will be approximately 1 minute downtime for customers.
Nov 23, 03:04 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 01:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 21:55 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 18, 22:39 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 11 PM ET.

The HostedEmail engineering team is performing maintenance to migrate webmailDB and RSSDB on Cluster A to webmailDB in openstack.

Client Impact: Customer on Cluster A will not be able to save webmail and rss setting during the maintenance window. That is, any user setting or rss setting made during the maintenance will not be saved.
Nov 18, 22:22 UTC