Identified - We are experiencing problems provisioning new DENIC domain names due to Nameserver checks failing, the registry has acknowledged this issue and we are investigating the matter with them. We will update you as soon as we have more information.
May 24, 18:15 UTC
Update - Our engineers have been in contact with DENIC as we continue to investigate the cause of the outage. Nameserver checks may continue to fail at this moment.
Thank you for your ongoing patience.
May 24, 17:53 UTC
Investigating - We are experiencing problems provisioning new DENIC domain names due to Nameserver checks failing, we are investigating the issue now. We will update as soon as we have more information.
May 20, 19:39 UTC
On Tuesday September 27th, our registrar partners Ascio will take their production system offline between 19:00 - 20:00 UTC / 20:00 - 21:00 CET while they conduct scheduled maintenance work.
During this period orders for ccTLDs in the OpenSRS system that are managed through Ascio will not be processed. Posted on
May 17, 13:56 UTC
On Tuesday November 29th, our registrar partners Ascio will take their production system offline between 19:00 - 20:00 UTC / 20:00 - 21:00 CET while they conduct scheduled maintenance work.
During this period, orders for ccTLDs in the OpenSRS system that are managed through Ascio will not be processed. Posted on
May 17, 13:59 UTC
Resolved -
Our hosted email engineering team has restarted services with overloaded connections. We have now stabilized cluster B mail flow, this incident is now considered resolved.
Incident Start Time: 05-19-2022 16:38:00 Incident End Time:05-19-2022 17:55:00 Total Duration:1 hour 17 mins
May 19, 18:36 UTC
Investigating -
We are currently experiencing an incident that is impacting Hostedemail, (Prod B, Inbound/Outbound Mail). A subset of customers on prod B are experiencing inbound delays. HostedEmail Engineering along with the Network Engineering team are already investigating the root cause.
May 19, 17:24 UTC
Resolved -
The login issues are now resolved. All services back to normal on the Cluster A Email Admin Tool (MAC).
Incident Start Time: 05-18-2022 02:00:00 UTC Incident End Time: 05-18-2022 04:36:00 UTC Total Duration: 2 hour 36 minutes
May 18, 05:07 UTC
Investigating -
We are investigating an issue preventing users on Cluster A from logging into the Email Admin Tool (MAC). Regular Email services are unaffected. Our engineering team has been engaged.
We will provide an update once we have additional information.
May 18, 03:42 UTC
Resolved -
Our engineering teams will continue to restart affected HRS nodes with pooled services. Please note HRS was back to normal operation as of 03:35 PM. We are marking this incident as resolved.
Incident Start Time: 05-13-2022 17:32:00 Incident End Time:05-13-2022 19:35:00 Total Duration:2 hours, 3 minutes
May 13, 20:11 UTC
Monitoring -
Our engineering teams have successfully restarted HRS services, we are now in a monitoring stage to ensure stability.
May 13, 19:40 UTC
Update -
Our engineers are currently working to failover and restart backend HRS systems and services. We will continue to update as the situation develops.
May 13, 18:59 UTC
Investigating -
We have reports of HRS customers experiencing API failures. Our engineers are currently investigation. Further updates will be provided.
May 13, 18:09 UTC