System Status
Update - Scheduled maintenance is still in progress, we are projecting this maintenance to last until roughly the 30th, during this time users on cluster A cannot be renamed, deleted or restored from deletion, all other functions are unaffected and mail flow is not impacted. We have taken additional measures to ensure that if a user is needed to be restored that this will still be possible once this maintenance window completes. We appreciate your continued patience and understanding.
Jan 25, 15:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 13:00 UTC
Scheduled - Our Engineering team informed us that maintenance that was being performed overnight has been extended and will continue to run till it is completed. Further details will be shared as needed.

Admin users will continue to be unable to modify or delete users. Mail flow is not affected
Domain Services Operational
Core gTLDs ? Operational
Core ccTLDs ? Operational
Other gTLDs ? Operational
Other ccTLDs ? Operational
Premium Names ? Operational
WHOIS ? Operational
APIs Operational
OpenSRS API ? Operational
OpenHRS API Operational
Email API ? Operational
Hosted Email Operational
Cluster A Operational
Cluster B Operational
Webmail Operational
Control Panels Operational
Reseller Control Panel Operational
Classic RWI ? Operational
End User Control Panel Operational
Storefront Operational
Payment Gateway ? Operational
DNS Operational
SystemDNS Operational
Domain Forwarding Operational
SSL ? Operational
Reseller Support ? Operational
GoMobi Operational
System Messaging ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 16:52 UTC
Scheduled - The following TLD will be migrated from NominetMMX to a new registry Knipp

.bayern

During this migration the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jan 24, 16:43 UTC
Planned maintenance - Hosted Email Cluster A Jan 26, 23:00 - Jan 27, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:32 UTC
Planned maintenance - Hosted Email Cluster A Jan 27, 23:00 - Jan 28, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:32 UTC
Planned maintenance - Hosted Email Cluster A Jan 28, 23:00 - Jan 29, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:33 UTC
Planned maintenance - Hosted Email Cluster A Jan 29, 23:00 - Jan 30, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:33 UTC
Planned maintenance - Hosted Email Cluster A Jan 30, 23:00 - Jan 31, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:33 UTC
Planned maintenance - Hosted Email Cluster A Jan 31, 23:00 - Feb 1, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:34 UTC
We are performing backend update for the .LY, .COM.LY, .MD, .PT, .COM.PT and .ST ccTLDs. During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Upcoming ccTLDs maintenance can be found here: https://help.opensrs.com/hc/en-us/articles/4412203511835
Posted on Jan 20, 13:15 UTC
Planned maintenance - Hosted Email Cluster A Feb 1, 23:00 - Feb 2, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:34 UTC
Planned maintenance - Hosted Email Cluster A Feb 2, 23:00 - Feb 3, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:35 UTC
Planned maintenance - Hosted Email Cluster A Feb 3, 23:00 - Feb 4, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:35 UTC
Planned maintenance - Hosted Email Cluster A Feb 4, 23:00 - Feb 5, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:35 UTC
Planned maintenance - Hosted Email Cluster A Feb 5, 23:00 - Feb 6, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:36 UTC
Planned maintenance - Hosted Email Cluster A Feb 6, 23:00 - Feb 7, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:36 UTC
Planned maintenance - Hosted Email Cluster A Feb 7, 23:00 - Feb 8, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:37 UTC
We are performing backend update for the .TM, .COM.UA, .COM.UY, .COM.VE and .CO.VE ccTLDs. During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Upcoming ccTLDs maintenance can be found here: https://help.opensrs.com/hc/en-us/articles/4412203511835
Posted on Jan 6, 16:04 UTC
Planned maintenance - Hosted Email Cluster A Feb 8, 23:00 - Feb 9, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:37 UTC
Planned maintenance - Hosted Email Cluster A Feb 9, 23:00 - Feb 10, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:37 UTC
Planned maintenance - Hosted Email Cluster A Feb 10, 23:00 - Feb 11, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:41 UTC
Planned maintenance - Hosted Email Cluster A Feb 11, 23:00 - Feb 12, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:41 UTC
Planned maintenance - Hosted Email Cluster A Feb 12, 23:00 - Feb 13, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:41 UTC
Planned maintenance - Hosted Email Cluster A Feb 13, 23:00 - Feb 14, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:42 UTC
Planned maintenance - Hosted Email Cluster A Feb 14, 23:00 - Feb 15, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:42 UTC
Planned maintenance - Hosted Email Cluster A Feb 15, 23:00 - Feb 16, 03:00 UTC
We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Posted on Jan 11, 23:43 UTC
.AU Registry Maintenance Feb 25, 15:00-21:00 UTC
During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Posted on Jan 25, 17:21 UTC
Past Incidents
Jan 26, 2022
Completed - The scheduled maintenance has been completed.
Jan 26, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:31 UTC
Jan 25, 2022
Resolved - The scheduled maintenance has been completed.
Jan 25, 14:18 UTC
Monitoring - The TLD Migration from NominetMMX to GoDaddy Registry for the following TLD’s has been extended:

.beer, .law, .fashion, .fishing, .fit, .garden, .horse, .rodeo, .work, .surf, .vodka, .wedding, .vip, .yoga

During this migration the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

It is scheduled to complete at 14:00 UTC January 25, 2022.
Jan 25, 12:09 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 03:14 UTC
Scheduled - Our Engineering team has informed that this maintenance window has been extended and will continue to run throughout the night till it is completed. Further details will be shared as needed.

Admins will be unable to delete/modify users during maintenance window.
Jan 25, 03:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure.

Admins will be unable to delete/modify users during maintenance window.
Jan 11, 23:31 UTC
Completed - The scheduled maintenance has been completed.
Jan 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 19:30 UTC
Scheduled - The following TLDs will be migrated from NominetMMX to GoDaddy Registry:

.beer, .law, .fashion, .fishing, .fit, .garden, .horse, .rodeo, .work, .surf, .vodka, .wedding, .vip, .yoga

During this migration the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jan 24, 15:07 UTC
Jan 24, 2022
Completed - The scheduled maintenance has been completed.
Jan 24, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:29 UTC
Jan 23, 2022
Completed - The scheduled maintenance has been completed.
Jan 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:30 UTC
Jan 22, 2022
Completed - The scheduled maintenance has been completed.
Jan 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:28 UTC
Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:35 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates
Jan 21, 17:33 UTC
Resolved - We have been advised by the .AU registry of maintenance occurring between 15:00 - 23:00 UTC.

Incident Start Time: 01-21-2022 15:03:00 UTC
Incident End Time: 01-21-2022 17:33:00 UTC
Total Duration: 2 hours and 30 minutes
Jan 21, 17:34 UTC
Investigating - We are currently experiencing a connection issue with the .AU registry. We did not receive any maintenance communication from the registry and we have emailed the registry to inquire and are currently awaiting their response.

During this period .AU will be unavailable for new registrations, renewals, and lookups.
Jan 21, 15:53 UTC
Completed - The scheduled maintenance has been completed.
Jan 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:27 UTC
Jan 20, 2022
Completed - The scheduled maintenance has cancelled and will reschedule on Feb 1.
Jan 20, 13:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 13:00 UTC
Scheduled - We are performing backend update for the .LY, .COM.LY, .MD, .PT, .COM.PT and .ST ccTLDs. During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Upcoming ccTLDs maintenance can be found here: https://help.opensrs.com/hc/en-us/articles/4412203511835
Jan 6, 16:00 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption to end users during the maintenance window. For admins and provisioning, the API endpoints delete_user, rename_user, and restore_user may be temporarily unavailable during the maintenance.
Jan 11, 23:27 UTC
Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 20:00 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jan 14, 16:24 UTC
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:26 UTC
Jan 18, 2022
Resolved - Trustwave APIs are now responding as expected and the issue has been resolved.

Incident Start Time: 01-18-2022 14:37:00 UTC
Incident End Time: 01-18-2022 21:45:00 UTC
Total Duration: 7 hours and 8 minutes
Jan 18, 22:10 UTC
Investigating - Resellers may experience Trustwave SSL orders failing intermittently. Trustwave has acknowledged issues on their end. We will post further updates once we have them available.
Jan 18, 16:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 13:01 UTC
Scheduled - We are performing backend update for the .CD, .IS, .LV, .COM.LV, .TO and .SI ccTLDs. During this scheduled system maintenance, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

Upcoming ccTLDs maintenance can be found here: https://help.opensrs.com/hc/en-us/articles/4412203511835
Jan 6, 15:54 UTC
Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:26 UTC
Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:25 UTC
Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 05:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 19:23 UTC
Scheduled - Our Engineering team is commencing a maintenance for the new nasv2 volume. Users will experience issues while deleting users in MAC environment
Jan 15, 19:13 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:01 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:25 UTC
Jan 15, 2022
Completed - The scheduled maintenance has been completed.
Jan 15, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:24 UTC
Jan 14, 2022
Resolved - This issue was caused by inconsistencies with preloaded company data that our engineering team was able to rectify. The issue has been resolved.

Incident Start Time: 01-14-2022 17:30:00
Incident End Time: 01-14-2022 18:45:00
Total Duration: 1hr 15min
Jan 14, 22:48 UTC
Update - There are no further issues with creating new users, however a broken map node is still causing slowness with deleted users.
Jan 14, 19:23 UTC
Update - Customers are unable to create new mail users via the RCP or MAC in Cluster A.
Jan 14, 18:41 UTC
Investigating - We are experiencing slowness of service. We will provide an update shortly with additional information.
Jan 14, 18:35 UTC
Resolved - Engineering teams have resolved the issues causing mail Company settings to not display in the MAC by refreshing mapping services relating to customer data.


Incident Start Time: 01-14-2022 09:13:00
Incident End Time:01-14-2022 15:48:00
Total Duration:6 hours, 35 minutes
Jan 14, 16:01 UTC
Identified - We can confirm that address creation in the reseller control panel now is back to operational. Customers may still report problems with displaying company settings in the Mail Administrative Console.
Jan 14, 13:52 UTC
Investigating - We are currently experiencing an issue with creating email users in the reseller control panel, and some account settings are not displaying in the Mail Administrative Console. Our engineers have been engaged, we will provide updates as they come.

Mail flow is not impacted.
Jan 14, 13:33 UTC
Resolved - Our support and engineering team have confirmed that all services are now fully functional.

Incident Start Time: 01-14-2022 06:55:00 UTC
Incident End Time:01-14-2022 07:50:00 UTC
Jan 14, 08:08 UTC
Investigating - We are currently experiencing an error impacting Webmail on Cluster A.
Customers loading webmail may experience the following or similar error;

"Server Error: STATUS: Internal error occurred. Refer to server log for more information."

Our team is currently investigating and we will provide updates as they become available, we thank you for your patience.
Jan 14, 07:35 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:01 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:24 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart
Jan 6, 16:45 UTC
Jan 13, 2022
Completed - The scheduled maintenance has been completed.
Jan 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 UTC
Scheduled - We will be undergoing planned system maintenance to continue migrating the hosted email platform to Openstack Cloud infrastructure. Our migration efforts are taking place between 6 PM and 10 PM ET daily until Feb 15 2022.

We will be working on system components related to the email service but don't anticipate any service interruption during the maintenance window. No customer action or preparation is required.
Jan 11, 23:22 UTC
Jan 12, 2022
Resolved - All connections to Corenic registry (.SCOT, .CAT , .TangoNrw, .Quebec, .sport TLDs) have recovered. The registry has not responded yet and further details will be updated in the incident report.

Incident Start Time: 01-12-2022 01:30:00 UTC
Incident End Time:01-12-2022 02:00:00 UTC
Total Duration: 30mins
Jan 12, 02:08 UTC
Update - We are continuing to investigate this issue.
Jan 12, 02:02 UTC
Investigating - Our connections to Corenic registry(.SCOT, .CAT , .TangoNrw, .Quebec) is down. We will be reaching out to the registry to determine the cause.
Jan 12, 01:53 UTC