Incident Date: October 18, 2021 Incident Number: PR-2465
On October 18, 2021, at 10:00 AM ET, Tucows’ hosted email platform experienced service interruption impacting outbound mail delivery for Prod A.
The service interruption was due to a hardware failure causing systems degradation impacting Hosted Email services.
After engaging remote hands, the engineering team brought back the impacted hardware online, restored the data from backup to stabilize the hosted email environment.
At 1:49 PM ET, All the outbound email queues started to process successfully after the services were remediated and restored.
Tucows is committed to continue with the hosted email migration efforts into the new cloud to maintain a scalable and stable hosted email environment.
Tucows is to implement and improve monitoring to detect hardware failures in a timely manner to improve mean time to recover.
Tucows Engineering Team